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Support Request

Our technical support request form ensures the quickest response from our NetSarang support team. This service is for the products that are under maintenance period. To check the status of your product's maintenance, please use the online Customer Service page.

To better serve you, please fill out the following information as much as possible.

Support Request

Fields marked with an * are required fields.

1. What Software Package are you using?
Name
Company (organization)
* Product Key
* Email	NetSarang support will reply to this email address.
* Product Name
2. What hardware components do you have on your PC?
PC Model	ex) Notebook, CPU
OS
3. What type of Unix Server(s) and the O/S are you using on the network?
OS	ex) output of "uname -a" command
4. What type of software components are you using on the network?
Network Environment
Detailed Description
5. Problem Description
* Problem Description	Please provide a detailed description of the problem you are experiencing. If possible, please let us know how we can duplicate the problem.
6. File Upload
File #1
File #2	ex) Log files, Screenshots